Excellent customer service comes as standard with Dawsondirect

Understanding customer needs

Here at Dawsondirect, we’re committed to a truly consultative approach, and we build our relationships on the individual and specific business requirements of our customers.

All our customers, from the largest corporate to one-vehicle operators, are important to us and deserve the best possible service.

We go above and beyond, to provide:

• Dedicated sales management from initial enquiry to sale completion and beyond
• Industry-experienced managers
• Local relationships based on trust and accountability

Prompt and reliable support

Our genuine ‘can-do’ approach means that we can offer a variety of options and cost-effective solutions, and our 24 strategically located depots allow us to:

• Develop local client relationships
• Provide customers with easy access to the vehicles they purchase

In an industry where time is often of the essence, we respond promptly – whether through email, over the phone or in person.

Highest standards

Every vehicle we sell is serviced and maintained to the highest standards, and supplied with:

• Recent service
• Complete and documented service and maintenance history
• Minimum 6-month MOT
• 3-month limited drive-line warranty
• Multi-point check/tyres to a minimum 6mm tread
• Mileage of under 150,000km per year
• LOLER inspections and certificates
• Full valet

Transparency and integrity

Transparency and integrity are at the heart of excellent customer service, and an important part of any business relationship. They’re qualities that are valued more than ever across the industry.

We pride ourselves on being honest, fair, and open in all aspects of our service. We’re upfront on vehicle availability, pricing, and delivery times – ensuring our customers have all the information they need to make informed decisions.

Improvement

We aim to stay ahead of the curve and deliver excellence in all aspects of our service.

We’re always looking for ways to improve and we welcome feedback that helps us refine our processes and improve our customer service even further.

In conclusion

In a marketplace crowded with options, we strive to provide exceptional customer service.

Through our:

• Thorough understanding of customer needs
• Prompt and reliable support
• Willingness to go above and beyond
• Commitment to transparency and integrity

we’ve earned the trust and loyalty of both new and repeat customers over the years.

If you’re thinking of buying a used truck or trailer and value excellent customer service, contact us on 0800 023 4554 for advice on renewing your fleet, and discuss how we can work together to create a Smarter Asset Strategy for your business.

Stuart Gray – General Manager, Dawsondirect